|
Want a crystal-clear look at a camp’s culture? Simple. Watch closely happens when the camp’s leader unexpectedly gets called out of a staff meeting early. Day camps, sleepaway camps, Y Camps, JCCs, you name it. Pattern is the same. When the leader has to leave the room, the camp culture reveals itself immediately. Liberty LakeIt’s easy to see exactly how this runs at the best camps. For instance, Andy at Liberty Lake Day Camp in New Jersey runs his morning staff meeting at 8 a.m. Consider a scenario where minutes before it ends, something urgent pulls him away. What would happen? Someone naturally steps up. The agenda keeps moving. The group maintains energy and focus. When Andy returns, the meeting wraps smoothly, and everyone heads out ready for the day. That’s not luck. That’s culture. When people know their roles, trust each other, and carry the mission forward even when “the boss” isn’t in the room, well, that’s where this all starts. The Three Possible OutcomesWhen a leader walks out mid-meeting, three macro things can happen: Outcome 1: The meeting continues on. The best-case scenario and what should be happening everywhere. Someone takes the lead. Group stays engaged. Trust and clear expectations are the building blocks here. Outcome 2: Everyone freezes. People look around a little (or a lot), unsure what to do. The meeting fizzles. Here, there’s a bit too much dependence and not enough initiative. Outcome 3: People disengage. Group jokes or complaints rise up. Or the worst case? They make fun of the person who just left. This means things are getting toxic. Outcome 1 is the ideal scenario, obviously, and what’s happening at the best camps. But the other two are on the table when the hiring process falls down even a little bit. Culture isn’t what’s discussed in staff training. It’s what happens when camp leaders have to take a five-minute break to handle something important. Why This Matters for HiringThrough every step of the hiring process, though especially during Step 1 discovery and Step 2 candidate evaluation, we’re considering things through this lens. When we visit a camp, we’re watching for these moments. Not the prepared tour or polished presentations. The unscripted reactions. How staff handle unexpected changes. What happens when leadership isn’t directing every move? When we evaluate candidates, we’re asking: Will this person build an empowered culture? Can and do they create environments where people take initiative, or do they centralize every decision? Are they all about the behaviors they want to see repeated? Culture is hard to define, but pretty easy to see and feel. Great culture starts by treating hiring with this reality in mind. And the test is simple: what happens when someone leaves the room? The answer tells you everything. Sincerely, Senior Consultant at Immersive1st Learn more about Immersive1st's Approach |
Subscribe to the Immersive1st newsletter for new openings and smart job search tips. Hiring? The next issue will show how your organization can reach the right candidates.
Is your camp safe? Camp directors, owners, and boards know exactly what I’m talking about here. Of course, I’m not asking expressly. This is probably one of the number one questions parents are asking when considering a camp. And they are right to ask. Surveying and talking to families, safety concerns were the #1 factor in choosing overnight camps. #2 for day camps right after location. Safety outpaces activities, program quality, reputation, and affordability. This was staggering. But...
Camps are competing with a $40 billion industry. Not other camps. Not enrichment programs. Not Disney World. Youth travel and competitive sports. This number keeps growing. The infrastructure keeps expanding. And parents keep choosing sports over summer camp, often spending three to five times as much. The irony? Parents are choosing sports for exactly the things camps do better. What Parents Say They Want We survey families year in and year out about what they look for in their kids’...
Sounds obvious, right? I shouldn’t even have to say this. But so many camps struggle to answer this clearly. They know what activities they offer. They know their schedule. They can tell parents about facilities and staff ratios. Ask them “Who are you? What makes you different?” and the answer gets fuzzy. Clear identity means campers want to come back summer after summer. The Retention Paradox A summer camp approached us with a puzzle. Program quality was extraordinary. Survey results showed...